FLIGHT SUPERVISION

• Land side: during check-in and boarding
• Air side: with the crew at the aircraft and on the ramp
• Ground coordination and management of all subcontractors and suppliers during turnaround
• Checking the compliance between reality and contracts and reporting each discrepancies

FLIGHT PREPARATION AND REPORTING

• Printing and delivering Crew briefing file
• Helping on crosschecking orders from suppliers (caterer, cleaners, GHA)
• Reporting after each flight all figures and comments regarding the flight through our dedicated flight reports

MANAGEMENT OF OPERATIONAL IRREGULARITIES

• Taking care of passengers in the event of delay or irregularities
• Organising the necessary passenger services and crew assistance

CREW ASSISTANCE

Assistance with police and customs formalities, flight preparation, etc.

ADMINISTRATIVE SERVICE

• Checking suppliers invoices
• Sending statistics (DL codes, turnaround times, etc)
• Managing stationaries, COMAIL and all other documents with French administration

AUDITS AND GROUND INSPECTIONS

• Quality systems audits
• Service and items audits
• Supplier audits